Key takeaways from DevOps Deadlock webinar

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On Thursday 8th November 2018, Andy Cureton (ECS Digital), Jen Thomson (IDC) and Dave Gore (Lloyds Banking Group) presented on ‘How to get past the DevOps Deadlock’.

This coming together of industry experts gave an exclusive look into how organisations are utilising DevOps. More importantly, it looked at how organisations are moving past the experimental stage to successfully adopt DevOps at scale.

This ability to get past what has been coined as ‘DevOps deadlock’ an approach that utilizes new KPIs spanning the cultural, business, process, technology and talent/staffing changes required for any business transformation that utilizes DevOps.

Accelerating the DevOps Journey

Jen Thomson drew on IDC’s latest research, shining a light on how different organisations are accelerating their DevOps journey to get to what IDC are terming ‘DevOps Determined’.

Whilst unicorns and digital natives are already starting to reap some real benefits from early DevOps adoption, Jen explains that the journey for the majority of organisations is far from over.

In reality, the journey to enterprise scale DevOps is only just beginning. Out of the 60% of organisations who have already adopted a DevOps methodology, each belongs to one of two distinct groups:

  1. Protagonists or DevOps Determined. These make up 40% of large European organisations talking to IDC
  2. DevOps Distracted. These organisations prioritise other challenges and find it hard to scale beyond the DevOps experimental stage. They make up the remaining 60% of large organisations talking to IDC

The performance gap between these two groups continues to widen, with Jen noting that 57% of ‘distracted’ organisation are at a DevOps deadlock, unable to get past the challenges and bottlenecks they face internally.

Moving past the DevOps Deadlock

Whilst DevOps deadlock is a challenge, organisations can and are successfully breaking this transformation blocker.

Andy Cureton, Founder of ECS Digital, pinpointed four key traits businesses are adopting in order to gain traction in their programs. These are:

  • Structure
  • Communication
  • The supporting organisation
  • Enabling transformation

What was interesting about Andy’s talk was that whilst he recognises that DevOps isn’t mandatory, DevOps methodologies, new tooling and ways of working are well proven. How to adopt these at scale across an organisation, however, are not.

The businesses succeeding at scale are those with a central framework, structure or program in place that is coordinating the transformation activities across the organisation.

Taking work that is completed in one area of an organisation such as a CI/CD pipeline and bottling it up to create a quick start or accelerator so that it can be simply leveraged by other areas of the organisation is critical to amplifying the return on the investment. A centralised library is typically used to capture and publicise what is available. Andy described this as the ‘secret source’ to magnifying the benefit going forward.

Another interesting point Andy raised was that ‘fear of change is a phenomenally powerful inhibitor at an Enterprise Scale’. You need to be able to sell the benefits to the individuals who will be impacted by the change of the program, on channels and in ways easily digested by your audience. The aim is to create a pull effect for the transformation rather than magnifying the inertia typically present in established organisations by not focusing on communication.

Whilst most DevOps determined look to retake control of app development and IT operations, they still need the people, know-how and business acumen to drive these changes in a way that stakeholders can buy in to. Having a partner like ECS Digital enables you to strike this balance of accelerating your transformation and enabling your internal teams to become self-sufficient so you can run on your own.

One of the ways ECS Digital is helping organisations facing the conundrum of going faster and insourcing engineering talent is through an offering called Enablement Pods. Perfect for the modern organisation looking to move past their own DevOps deadlock.

Succeeding with DevOps

Talking about a transformation might seem like progressive thinking, but as the saying goes, actions speak louder than words. Dave Gore, Engineering Transformation Lead at Lloyds Banking Group (LBG), described what it takes to get a transformation off the ground and the fundamental pillars to making that transformation a success.

Dave started by explaining that starting the DevOps conversation is mostly about the people in an enterprise scale organisation. If you are able to hold a good conversation across that community, then you’ve started your transformation off on the right foot.

To secure this crucial buy-in from all stakeholders, you need to sell the principles of the programme and set out outcomes (benefits) that it will deliver to the business. You also need to create an environment where your engineers feel empowered to create outstanding technology solutions for both colleagues and customers.

Once both have been established, you need to find something real and take the plunge! Dave explained that getting started is often the hardest part in an enterprise scale organisation. There will always be a myriad of options, stakeholders, what-if scenarios etc. Identifying one anchor point that you can scale and build from makes it an easier first step – never easy, just easier.

By structuring your programme in this way, you are giving yourself the opportunity to showcase the challenges and achievements encountered with these new ways of working, tools and technologies and continue the conversation that remains so fundamental to its success.

Since starting their journey, LBG have seen a lot happen and 2018 was no different. By following the above principles, LBG have started to see rapid adoption of DevOps methodologies across the business. And whilst these took effort to reach, they have unlocked other valuable areas of LBG.

In Dave’s words, this has made the initial commitment and investment in moving the dial on how LBG do things worthwhile, establishing positive change and building very different capabilities in the organisation today.

What are your next steps?

Whilst Dave, Jen and Andy provided exclusive insights into how businesses have been successfully adopting DevOps practices at scale, the above is only the tip of the iceberg. If you would like to learn more specifically the ways of working, tools, and technologies that could accelerate your transformation out of a deadlock, get in touch today.

If you would like to watch webinar, click here now.

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