Alexa: Building Skills for the World of Tomorrow

No comments

We have all seen the TV Ads with someone asking Alexa (Amazons personal assistant AI) to dim the lights or start playing ‘The Grand Tour’ on Prime Video, and this technology is growing larger and faster every day.

Most commercial technologies like computers and internet started their lives in the hands of big businesses and large institutes that could afford the large initial RnD costs. In light of this, the Amazon team have taken a reverse approach and employed a small scale, iterative expansion of the product.

By providing developers access to the Alexa development kit and opening the voice service to the public, Amazon have made Alexa development a straightforward, painless and rewarding process.

Amazon incentivises its cult following of open source developers by rewarding those who create great skills that others want to use. Amazon announced:

“Publish a new skill this month and get an Alexa water bottle to help you stay hydrated during your coding sessions. If more than 75 customers use your skill in its first 30 days in the Alexa Skills Store, you can also qualify to receive an Echo Dot to help you make Alexa even smarter. The skill with the most unique users within its first 30 days after publishing in February will also earn an Echo Spot.”

Vocal Skills Revolution

We should all remember the mobile app revolution along with the tremendous increase in the number of smartphone users  experienced in global mobile app markets . A massive increase in the user base drove innovation, producing better mobile phones. An organised marketplace for app download, timely updates, advanced app development platforms became the norm. Most significantly, the development of some very useful and revolutionary apps have become part of our everyday lives. With the number of users almost doubling over the last 5 years, mobile app developers can reach more consumers than ever.

At ECS Digital, we believe Voice will experience the same type of growth as mobile applications did.

While consumers command more of their day to day life using voice-controlled technologies, from smart TVs to Alexa enabled electric cars, we can be safe in the knowledge that the voice revolution is coming and will change the way future generations interact with technology.

Alexa for Business

What is Alexa for Business?

Alexa for Business makes it easy for you to use Alexa in your organisation. Alexa for Business provides tools to manage Alexa devices, enrol users and configure skills across those devices. You can build your own context-aware voice skills using the Alexa Skills Kit (ASK) and conferencing device APIs, and you can make them available as private skills for your organisation.

What is an Alexa Skill?

Alexa is Amazon’s voice service and the brain behind tens of millions of devices like the Amazon Echo, Echo Dot, and Echo Show. It provides capabilities, or skills, that enable customers to create a more personalised experience. There are now tens of thousands of skills from companies like Starbucks, Uber, and Capital One as well as other innovative designers and developers.

Alexa Voice Service

The Alexa Voice Service (AVS) enables you to integrate Alexa directly into your products. We provide you with access to a suite of resources to quickly and easily build Alexa-enabled products, including APIs, hardware and software development tools, and documentation. With AVS, you can add a new intelligent interface to your products and offer your customers access to a growing number of Alexa features, smart home integrations, and skills.

What is the Alexa Skills Kit?

The Alexa Skills Kit (ASK) is a collection of self-service APIs, tools, documentation, and code samples that makes it fast and easy for you to add skills. ASK enables designers, developers, and brands to build engaging skills and reach customers through tens of millions of Alexa-enabled devices. With ASK, you can leverage Amazon’s knowledge and pioneering work in the field of voice design.

ECS Digital and Amazon Alexa

With Alexa for business being released in the US and coming to the rest of the world soon, we at ECS Digital have been using her to increase productivity and enable innovation within the office. We have been working on a few different initiatives coining the term OfficeOps.

Here are some of them:

Booking a meeting room

Working in a large consultancy,  it can be difficult to know if a meeting room is free. Moreover, booking said room can be a complicated and confusing process. The answer: create an internal/Dev skill to track the availability of a room, who has it and for how long. This skill also allows users to book a room on the spot, allowing our colleagues to interact with the booking process by literally asking the room for a booking slot .

Interactive Training

As a fast-moving DevOps consultancy, ECS Digital are always looking for innovative ways to improve our skills. For a long time now, we have been using Alexa to learn new skills and brush up on existing ones by using her as a pop quiz master. Colleagues located in our London Bridge office can ask Alexa to test their knowledge about a technology, helping them to maintain a high level of competency.

Summary

All evidence suggests that voice is here to stay, and will drive the next wave of technical innovation, both in business and at home, making those laborious, everyday tasks a little easier and futuristic. However, our assessment comes with a note: work still needs to be done in order make voice the standard, but we are confident that changes will be made swiftly.

Visit our services to explore how we enable organisations to transform their internal cultures, to make it easier for teams to collaborate, and adopt practices such as Continuous Integration, Continuous Delivery, and Continuous Testing. 

Morgan AtkinsAlexa: Building Skills for the World of Tomorrow

Leave a Reply

Your email address will not be published. Required fields are marked *